Somewhere between making coffee today and reading these words, your company likely lost a phone call. The number may be as low as two or possibly even ten. But regardless, every single time a customer dialed your company for help and then hung up because they...
Ask any small business owner what they want their workplace to feel like, and the answers are pretty consistent. They want a team that communicates well. They want people who aren’t burned out by Wednesday. They want to actually enjoy showing up, and they want...
If you own a small business, you likely have a small team responsible for juggling multiple responsibilities. From managing client communication and scheduling appointments to sending follow-ups for past-due invoices, there are numerous small tasks your team needs to...
If you own a small business, you likely use customer relationship management (CRM) software to organize client information, email communication, and sales outreach. A CRM is a must-have in today’s digital age, and most platforms come with a suite of automation...
