Ask most local service business owners where their customers come from and they’ll say something like “word of mouth, mostly” or “Google, I think” or the always-classic “honestly, I’m not totally sure.” And then...
Is your business still using spreadsheets to track weekly or monthly revenue? Is your team having to create, send, and follow up with paper invoices with every client you work with? If your team is relying on manual invoicing to make a profit, it could be costing your...
Look, everyone’s got an email list these days. The pizza place down the street has one. That guy who sells homemade candles at the farmer’s market? Yep, he’s got one too. But here’s what nobody talks about: most of those lists are...
Let’s talk about that moment when you realize you double-booked two clients, forgot to follow up on a quote from three weeks ago, and have absolutely no idea which team member was supposed to handle the Henderson account! Your stomach drops. Your eye...
Running a small business is a lot like spinning plates. There’s always another one wobbling, another one demanding attention, and somewhere in the back, one is quietly about to crash. For a lot of business owners, that crashing plate is their CRM, or...
