Most small business owners think about reviews the same way they think about a scoreboard. The more you have, the better. And while that’s not wrong, it’s only part of the picture. There’s another side to the review game that most owners don’t...
Every year, the world of SEO dramatically changes with the trends. Old school on-site tactics and keywords are no longer the priority. The rise of artificial intelligence, voice search, and Google Maps integrations has completely changed how customers find local...
Online reviews have become one of the most influential trust signals for small businesses. They’re a form of social proof — one that’s critical to a business’s survival, according to Wharton Executive Education. For service-based companies, in particular, Google...
Online reviews are a powerful marketing tool for your business. Think about it: how often do you hop online to see what other people are saying about a product or service you’re interested in purchasing? All the time, right? Your potential customers are doing the same...
How do you respond to reviews for your small business? If you don’t respond to them at all, you might be in trouble. The worst thing you can do is ignore customer feedback—whether it’s positive or negative. If you are responding to reviews, how’s your tone? Do you...
