Picture this: Someone just got engaged. They pull out their phone and search “wedding photographer near me.” Three names show up on Google Maps. One has 52 reviews, a full photo gallery, and a complete profile. The other two have a name and an address....
Let’s be honest. Physical therapists didn’t get into this profession because they were dying to write marketing emails. They got into it because they simply love helping people to walk again after a knee replacement or to finally sit at a desk...
Somewhere between making coffee today and reading these words, your company likely lost a phone call. The number may be as low as two or possibly even ten. But regardless, every single time a customer dialed your company for help and then hung up because they...
Picture this: a customer calls your business with a quick question. They get put on hold. Then transferred. Then asked to repeat their information for the third time. By the time someone actually helps them, they’re already typing a one-star review in...
Ask any small business owner how things are going, and chances are that the answer will come back something like, “Oh man, we’re slammed.” And it’s probably going to be said with a tired smile, a half-empty coffee cup in hand, and a to-do list...
