Are you struggling to retain high-value customers? Are your customer acquisition initiatives not as profitable as you once assumed? It's time to take a closer look at your customer lifetime value (CLV). Small business owners who want to grow and scale their business...
Are you struggling to get clients to pay invoices for services your team has already completed? Are you sending constant follow-ups to your clients, and not getting any replies? You aren't alone. No matter how established your business is, you're still going to get a...
Customer service and customer relations are necessary for small businesses across various industries. Both elements are designed to work together to keep your customers loyal and satisfied. Whether you own a med spa, salon, or medical facility, you must invest in both...
Are you looking for creative ways to motivate past customers to keep purchasing? Do you need an innovative way to boost referrals and bring in new business? Incentive marketing is a powerful tool small business owners can use to get creative with their marketing...
Customer reviews and testimonials provide key insight into what is and isn't working with your products and services. Small businesses can then use this feedback to make meaningful adjustments to their sales and marketing strategies to attract and retain customers....
The journey from interested prospect to loyal customer involves a number of steps, each one requiring careful attention to the customer’s needs. Along the way, business owners need to convince prospects that their product or service resolves various pain points. But...
Whether you run an HVAC company, a law firm, or a local restaurant, these tips will help strengthen relationships with your clientele and have them choose you over the competition every time.